An agent job description
Responsibilities, triggers, outputs and the decisions that remain with people.
Agent Process Design
You have an agent idea. What is its actual job?
Define the work, decisions, exceptions and human handoffs.
How it fits together
- Business job
- Decisions + handoffs
- Defined workflow
What changes.
We work with the people who do the job to map the process, identify useful delegation and define how an agent should work alongside them.
Yours to put to work.
- Scope and acceptance criteria agreed together.
An executable process design
Process flows covering data, context, systems, exceptions and handoffs.
Success criteria
Representative scenarios and acceptance criteria agreed with the process owner.
See an example engagement
An example scope, adapted to your environment.
- The starting point: A team wants an IT operations agent but has not defined its authority.
- The work: Map one recurring workflow with the people responsible for it.
- The handoff: A scoped job, process flow and acceptance criteria ready for engineering.
How we evaluate the result
- Each step has an owner, required context and a defined output.
- Exception and approval paths are covered before build.
- The process owner can assess a completed task against agreed criteria.
A useful place to start
Let’s work through your specific problem.
Start with Agent Process Design, scoped to your environment.